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Done Right. Period.
Tuffy Rockford
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FREE Wi-Fi
FREE Multi-Point Courtesy Inspection
We Offer Military Discounts
Your Neighborhood Full Service Repair Facility
Closest Auto Repair Shop Off of Interstate 90 (1 Mile West)
6574 E. Riverside (1 Mile West of I-90)
Loves Park, IL 61111
Loves Park, IL 61111
(815) 639-1239
Mon-Fri
7:30 AM - 6:00 PM
Saturday
8:00 AM - 4:00 PM
Sunday
Closed
We are conveniently located 1 mile west of Interstate 90.
Click for directions
Our Customers' Reviews
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Jan 01, 2020
★★★★★
Above average service, quality and integrity, and i have high standards. Jim runs a great shop and they are friendly (full disclosure: I knew the owner personally before). I've been using this shop for all my car maintenance & repairs for years on all 3 of my cars. They don't rush, but take time to do the job right. What i like best is how they stand behind their work; if something goes wrong or a part fails during warranty, they fix it, without charge. They do their best to accommodate your schedule, and often a loaner is available for lengthy repair work, or they will give you a ride. I strongly recommend them.
Above average service, quality and integrity, and i have high standards. Jim runs a great shop and they are friendly (full disclosure: I knew the owner personally before). I've been using this shop for all my car maintenance & repairs for years on all 3 of my cars. They don't rush, but take time to do the job right. What i like best is how they stand behind their work; if something goes wrong or a part fails during warranty, they fix it, without charge. They do their best to accommodate your schedule, and often a loaner is available for lengthy repair work, or they will give you a ride. I strongly recommend them.
Aug 24, 2019
★★★★★
Very nice people shawn really help me out
Very nice people shawn really help me out
Aug 17, 2019
★★★★★
I called and made a appt and I am glad I did. 1st I had a problem with my dash light was on and cruise control wasn't working. They were very professional and took their time telling me what the problem was as well as other thing's they saw. I am Definitely Coming back for service. They met all my need's and very affordable. 5 Star's from me, Thank's Greg
I called and made a appt and I am glad I did. 1st I had a problem with my dash light was on and cruise control wasn't working. They were very professional and took their time telling me what the problem was as well as other thing's they saw. I am Definitely Coming back for service. They met all my need's and very affordable. 5 Star's from me, Thank's Greg
Jun 10, 2019
★★★★★
Always right on the diagnosis, great on the price and customer service.
Always right on the diagnosis, great on the price and customer service.
Mar 08, 2019
★★★★★
These guys are awesome! Jim is a very nice guy and helps me with my moms car since I live 2 hours away. He calls to explain what it needs and assists with her getting from their facility back home and to pick her car back up when it's done. This is important to me since I am too far away to help her myself. This is the place I will have my mom take her car for repairs and service.
These guys are awesome! Jim is a very nice guy and helps me with my moms car since I live 2 hours away. He calls to explain what it needs and assists with her getting from their facility back home and to pick her car back up when it's done. This is important to me since I am too far away to help her myself. This is the place I will have my mom take her car for repairs and service.
Feb 17, 2019
★★★★★
Very pleasant experience. Starting with Sue she was a true professional. Busy morning and all accommodations were made for my day, including a ride back to my home. I would recommend and to anyone and plan on returning when ever I need repairs.
Very pleasant experience. Starting with Sue she was a true professional. Busy morning and all accommodations were made for my day, including a ride back to my home. I would recommend and to anyone and plan on returning when ever I need repairs.
Feb 07, 2019
★★★★★
Tuffys you are amazing as usual! Special thanks to Jim for telling me about the.90 days same as cash deal! It helped me be able to get all my brakes done that I desperately needed done. You are all so caring and always wanting to help to make sure my car is up to par. See you next time.
Tuffys you are amazing as usual! Special thanks to Jim for telling me about the.90 days same as cash deal! It helped me be able to get all my brakes done that I desperately needed done. You are all so caring and always wanting to help to make sure my car is up to par. See you next time.
Nov 30, 2018
★★★★★
Work done fast and correct . Nice people had a little hiccup with brakes following day. Still great serviced and on the way
Work done fast and correct . Nice people had a little hiccup with brakes following day. Still great serviced and on the way
Oct 29, 2018
★★★★★
Great service. Would especially like to thank Sue for going out of her way to help! We will be back!
Great service. Would especially like to thank Sue for going out of her way to help! We will be back!
Oct 17, 2018
★★★★★
Good service
Good service
Sep 16, 2018
★★★★★
Great & friendly service. Love the convenience of the loaner car.
Great & friendly service. Love the convenience of the loaner car.
Aug 01, 2018
★★★★★
I took my car to Tuffy for the 1st time. It was an excellent experience from beginning to end! The staff is kind and very informative. They went above and beyond by finding me coupons to get the price down. The loaner car was a huge blessing, they warranty their work AND give roadside assistance for a year! We have found our new auto shop!
I took my car to Tuffy for the 1st time. It was an excellent experience from beginning to end! The staff is kind and very informative. They went above and beyond by finding me coupons to get the price down. The loaner car was a huge blessing, they warranty their work AND give roadside assistance for a year! We have found our new auto shop!
Jul 13, 2018
★★★★★
excellent service
excellent service
Jul 09, 2018
★★★★★
I took my car into Tuffys for the first time last week. They were amazing!! Great service and the mechanic was so knowledgeable about the problem with my car. I will definitely be going back again when I need to. Many thanks to Ken, Jim Sue and Justin for having me have such a great experience
I took my car into Tuffys for the first time last week. They were amazing!! Great service and the mechanic was so knowledgeable about the problem with my car. I will definitely be going back again when I need to. Many thanks to Ken, Jim Sue and Justin for having me have such a great experience
Jul 02, 2018
★★★★★
I BELIEVE THE SMILES AND CHEERFULNESS OF GINA WILL BE MISSED. I KNOW I WILL MISS HER. I AM HAPPY WITH MY SERVICES WITH TUFFY.
I BELIEVE THE SMILES AND CHEERFULNESS OF GINA WILL BE MISSED. I KNOW I WILL MISS HER. I AM HAPPY WITH MY SERVICES WITH TUFFY.
Jun 18, 2018
★★★★★
Friendly, knowledgeable staff. Service was excellent.
Friendly, knowledgeable staff. Service was excellent.
Jun 16, 2018
★★★★★
WE LOVE TUFFY ROCKFORD (Well, really Loves Park). From their excellent big dollar item service to their routine maintenance items, our whole family comes here. Be sure to check for discount coupons and have a laugh with Jim, Gina, or Danette while you are waiting. I even heard that they worry about the shop while on vacation. I used to do that, Jim. Focus on the fun with your kids!!! 😊 Seriously wonderful place. Arlene (Marty).
WE LOVE TUFFY ROCKFORD (Well, really Loves Park). From their excellent big dollar item service to their routine maintenance items, our whole family comes here. Be sure to check for discount coupons and have a laugh with Jim, Gina, or Danette while you are waiting. I even heard that they worry about the shop while on vacation. I used to do that, Jim. Focus on the fun with your kids!!! 😊 Seriously wonderful place. Arlene (Marty).
Jun 13, 2018
★★★★★
Prompt, friendly service! They are very accommodating, as well. I have experienced this quality of service for 3 years. I’d recommend this location to anyone who asked.
Prompt, friendly service! They are very accommodating, as well. I have experienced this quality of service for 3 years. I’d recommend this location to anyone who asked.
Jun 13, 2018
★★★★★
Prompt, friendly service! They are extremely accommodating. I highly recommend this location.
Prompt, friendly service! They are extremely accommodating. I highly recommend this location.
Jun 05, 2018
★★★★★
I’m very pleased with the service, I love you have a shuttle to give me a ride to work while my vehicle is being serviced! Everyone is very friendly! I have given your information to my 3 kids to transfer their service to Tuffy as well👍
I’m very pleased with the service, I love you have a shuttle to give me a ride to work while my vehicle is being serviced! Everyone is very friendly! I have given your information to my 3 kids to transfer their service to Tuffy as well👍
Jun 05, 2018
★★★★★
My car is a 2003, but using Tuffy for all my "wellness visits" and maintenance, my car should last another 15 years! They truly stand behind their "Done right, period" motto.
My car is a 2003, but using Tuffy for all my "wellness visits" and maintenance, my car should last another 15 years! They truly stand behind their "Done right, period" motto.
May 23, 2018
★★★★★
TEST TEST
TEST TEST
Apr 13, 2018
★★★★★
Best service ever!!!!! They always take great care of me!!!!
Best service ever!!!!! They always take great care of me!!!!
Apr 13, 2018
★★★★★
The best all around auto service center our entire family has ever used. They back up all their work as well.
The best all around auto service center our entire family has ever used. They back up all their work as well.
Apr 12, 2018
★★★★★
Take care of your car like it's one of their owns. Highly recommend for the best service.
Take care of your car like it's one of their owns. Highly recommend for the best service.
Apr 04, 2018
★★★★★
Tuffy's is one of the best automotive services I've ever been to I recommend Tuffy's to all my friends especially the 3 oil changes for 60 dollars.
Tuffy's is one of the best automotive services I've ever been to I recommend Tuffy's to all my friends especially the 3 oil changes for 60 dollars.
Apr 04, 2018
★★★★★
I came out of work to a puddle of coolant under my car. F&F on Riverside recommended Tuffy and when I got there, they were so accommodating and friendly. Major repairs and I couldn't drive my car home. They took me out and under my car to SHOW me the problem! They actually took the part off the car and went to their supplier after getting the wrong part in twice! They gave me a loaner and have an awesome payment plan. Kind, respectful, courteous employees, all of them! I have found my new mechanics!!
I came out of work to a puddle of coolant under my car. F&F on Riverside recommended Tuffy and when I got there, they were so accommodating and friendly. Major repairs and I couldn't drive my car home. They took me out and under my car to SHOW me the problem! They actually took the part off the car and went to their supplier after getting the wrong part in twice! They gave me a loaner and have an awesome payment plan. Kind, respectful, courteous employees, all of them! I have found my new mechanics!!
Mar 21, 2018
★★★★★
Excellent service for my car, they even give me a ride to my work. Great Job
Excellent service for my car, they even give me a ride to my work. Great Job
Mar 15, 2018
★★★★★
Neat, clean, honest and timely. Oh...and knowledgable What else could I want.
Neat, clean, honest and timely. Oh...and knowledgable What else could I want.
Mar 06, 2018
★★★★★
Tuffy has worked on our van through various minimal and serious jobs. They have always been patient and explained everything that needs to be done and that they are doing, every step of the way. They have also taken the vehicle back in and check it a second time when something just didn't seem right after a job. And they enjoy having and are accepting of our three young children when we have had to bring them with us for a "sit and wait for it" job. WE LOVE TUFFY!!!
Tuffy has worked on our van through various minimal and serious jobs. They have always been patient and explained everything that needs to be done and that they are doing, every step of the way. They have also taken the vehicle back in and check it a second time when something just didn't seem right after a job. And they enjoy having and are accepting of our three young children when we have had to bring them with us for a "sit and wait for it" job. WE LOVE TUFFY!!!
Mar 05, 2018
★★★★★
The initial phone call brought me in, Jim had excellent customer service and did his best when answering my questions. Major points for bringing the customer into the store. I had my work done on Saturday, I was recommended to bring my car in first thing due to how busy Saturday's tend to be, the waiting wasn't an issue the work had to be done this weekend. Justin handled my vehicle, and was VERY knowledgeable about every little detail and answered all of my questions I had. I really appreciated his help through my visit there. I plan to come back and request Justin to work on my vehicle with the other issues I would like to get worked on my vehicle, along with routine oil changes. The only small issue I had was a fuse blew sometime after installing the new battery, I feel like this could have been checked prior to me leaving with the vehicle, Not a big deal though. Only reason not a 5-star rating. I considered going across the street to Velasquez prior to going to Tuffy, I'm glad I made the choice of going to Tuffy.
The initial phone call brought me in, Jim had excellent customer service and did his best when answering my questions. Major points for bringing the customer into the store. I had my work done on Saturday, I was recommended to bring my car in first thing due to how busy Saturday's tend to be, the waiting wasn't an issue the work had to be done this weekend. Justin handled my vehicle, and was VERY knowledgeable about every little detail and answered all of my questions I had. I really appreciated his help through my visit there. I plan to come back and request Justin to work on my vehicle with the other issues I would like to get worked on my vehicle, along with routine oil changes. The only small issue I had was a fuse blew sometime after installing the new battery, I feel like this could have been checked prior to me leaving with the vehicle, Not a big deal though. Only reason not a 5-star rating. I considered going across the street to Velasquez prior to going to Tuffy, I'm glad I made the choice of going to Tuffy.
Mar 05, 2018
★★★★★
WAS A REFERRAL TO GO AND GET MY OIL CHANGED & TO GET A FEEL FOR THE PLACE AS TO ANY OTHER WORK THAT I MAY BE WANTING. WAS PLEASED WITH THE SERVICE AND THROUGHNESS. SHUTTLE WAS ALSO NEEDED AND GREAT SERVICE.
WAS A REFERRAL TO GO AND GET MY OIL CHANGED & TO GET A FEEL FOR THE PLACE AS TO ANY OTHER WORK THAT I MAY BE WANTING. WAS PLEASED WITH THE SERVICE AND THROUGHNESS. SHUTTLE WAS ALSO NEEDED AND GREAT SERVICE.
Mar 04, 2018
★★★★★
First time there. I was surprise they had coffee and snacks, for a small shop. The cashier greet me with a nice smile and was very polite.
First time there. I was surprise they had coffee and snacks, for a small shop. The cashier greet me with a nice smile and was very polite.
Mar 02, 2018
★★★★★
I first tried Tuffys back in December 2016. My 2004 Mazda 6 basically blew up. They made it like new, I get 22mpg in the city. It seemed (and stll does) like new. Fast forward to this week. My car became possessed. Turn signals, fog lights? The windshield wipers started running. Again a terrific experience. From shuttle service to repair. Thanks!
I first tried Tuffys back in December 2016. My 2004 Mazda 6 basically blew up. They made it like new, I get 22mpg in the city. It seemed (and stll does) like new. Fast forward to this week. My car became possessed. Turn signals, fog lights? The windshield wipers started running. Again a terrific experience. From shuttle service to repair. Thanks!
Feb 11, 2018
★★★★★
My infiniti qx4 had the check engine light on. It turned out that it was overdue for a tune up. They replaced the coil packs with new parts and the vehicle now performs much better. One part came in obviously used, they told me they won't use it and will wait another day to get a new part. They have integrity and do great work.
My infiniti qx4 had the check engine light on. It turned out that it was overdue for a tune up. They replaced the coil packs with new parts and the vehicle now performs much better. One part came in obviously used, they told me they won't use it and will wait another day to get a new part. They have integrity and do great work.
Jan 25, 2018
★★★★★
Tuffy always does great work for us. The staff is friendly and knowledgeable. We will only bring our vehicles here!
Tuffy always does great work for us. The staff is friendly and knowledgeable. We will only bring our vehicles here!
Jan 11, 2018
★★★★★
Ladies of Rockford Loves Park and surrounding areas this is where you can go to have your car inspected for free and repaired knowing that they have been honest with you. Today there was a horrible noise in my car they inspected it for free told me exactly what it was and then further told me they inspected a couple of other things and that my battery had a dead cell which in this weather is a lifesaver they told me to go where I bought my battery though and have it replaced for free where my warranty was instead of them how's that for honesty. I was able to drop my car with them receive a courtesy ride back to my job then told I owe them nothing for my wonderful customer service today... I highly recommend them to you gentlemen as well!
Ladies of Rockford Loves Park and surrounding areas this is where you can go to have your car inspected for free and repaired knowing that they have been honest with you. Today there was a horrible noise in my car they inspected it for free told me exactly what it was and then further told me they inspected a couple of other things and that my battery had a dead cell which in this weather is a lifesaver they told me to go where I bought my battery though and have it replaced for free where my warranty was instead of them how's that for honesty. I was able to drop my car with them receive a courtesy ride back to my job then told I owe them nothing for my wonderful customer service today... I highly recommend them to you gentlemen as well!
Jan 09, 2018
★★★★★
I have had Tuffy's service and repair both of our vehicles. The repairs are explained well and the prices are reasonable.
I have had Tuffy's service and repair both of our vehicles. The repairs are explained well and the prices are reasonable.
Dec 06, 2017
★★★★★
Everyone we came in contact with from Tuffys was responsible, courteous, and professional.
Everyone we came in contact with from Tuffys was responsible, courteous, and professional.
Dec 05, 2017
★★★★★
I was travelling and remarked fluid spill when leaving a hotel. I went to Tuffy which had serviced well another car for me. They received me very well, and although busy, checked out my car, giving me a written estimate for repairs. They assured me that I could continue to travel with precaution. The car has since been repaired and runs great. Their waiting room with free Wi-Fi is comfortable and convenient, and their other conveniences appreciated. I give a hearty recommendation to this shop which treats people right and knows cars well.
I was travelling and remarked fluid spill when leaving a hotel. I went to Tuffy which had serviced well another car for me. They received me very well, and although busy, checked out my car, giving me a written estimate for repairs. They assured me that I could continue to travel with precaution. The car has since been repaired and runs great. Their waiting room with free Wi-Fi is comfortable and convenient, and their other conveniences appreciated. I give a hearty recommendation to this shop which treats people right and knows cars well.
Nov 23, 2017
★★★★★
I have been a very happy customer at Tuffy Tire and Auto Service over the past few years. I have found them to be extremely honest and insightful regarding my auto repair needs. They consistently go above and beyond all my expectations often identifying ways to save money. They’re helpful attitude, spot on diagnostics and repairs, and affordable prices make them the ONLY place to go for all your automotive needs! Thanks TUFFY!!!!
I have been a very happy customer at Tuffy Tire and Auto Service over the past few years. I have found them to be extremely honest and insightful regarding my auto repair needs. They consistently go above and beyond all my expectations often identifying ways to save money. They’re helpful attitude, spot on diagnostics and repairs, and affordable prices make them the ONLY place to go for all your automotive needs! Thanks TUFFY!!!!
Nov 20, 2017
★★★★★
They did a great job especially since they squeezed me in at 2PM for an oil change...on a Saturday! they shuttled me home and called when I was ready! GREAT JOB to everyone!!!
They did a great job especially since they squeezed me in at 2PM for an oil change...on a Saturday! they shuttled me home and called when I was ready! GREAT JOB to everyone!!!
Nov 03, 2017
★★★★★
Amazing service! The people here are just one of a kind and I appreciate every one of them. It seems they have the family business figured out and welcome each customer as part of the family. You won't be disappointed!
Amazing service! The people here are just one of a kind and I appreciate every one of them. It seems they have the family business figured out and welcome each customer as part of the family. You won't be disappointed!
Oct 04, 2017
★★★★★
I've been with Jim and Danette from the beginning. They and their staff have provided 8 years of honest service for the safety of me and my family. I wouldn't go anywhere else! They are the BEST all around!
I've been with Jim and Danette from the beginning. They and their staff have provided 8 years of honest service for the safety of me and my family. I wouldn't go anywhere else! They are the BEST all around!
Sep 20, 2017
★★★★★
I was looking for a reliable mechanic to work on my vehicle because the place where I was taking my old vehicle gave me the run around about having to do things to my vehicle that was not necessary. Needless to say I didn't do what they told me had to be done, however what I did do was I took in an itemized list of 3 specific things that needed to be done to my vehicle and the mechanic at Tuffy's looked at my list and said "I will look over your vehicle at these specific things" the mechanic came back to me and said "these things do not need to be done" and he proved it to me by taking me out to my vehicle and explaining it to me. I will continue my business at Tuffy's because they are so very honest with me every time.
I was looking for a reliable mechanic to work on my vehicle because the place where I was taking my old vehicle gave me the run around about having to do things to my vehicle that was not necessary. Needless to say I didn't do what they told me had to be done, however what I did do was I took in an itemized list of 3 specific things that needed to be done to my vehicle and the mechanic at Tuffy's looked at my list and said "I will look over your vehicle at these specific things" the mechanic came back to me and said "these things do not need to be done" and he proved it to me by taking me out to my vehicle and explaining it to me. I will continue my business at Tuffy's because they are so very honest with me every time.
Aug 18, 2017
★★★★★
As always, great, great service. It is my home away from home. I am always greeted with a smile and handshake. Everyone that I have contact with treats me with great respect and care. I couldn't ask for a better service facility. Thanks guys!!! Love you, Rich
As always, great, great service. It is my home away from home. I am always greeted with a smile and handshake. Everyone that I have contact with treats me with great respect and care. I couldn't ask for a better service facility. Thanks guys!!! Love you, Rich
Aug 04, 2017
★★★★★
My long time mechanic moved and was left to find another reliable, dependent, and honest mechanic. I found Tuffy and breathed a huge sigh of relief. To be honest, I find Tuffy's mechanics more knowledgeable and professional than my former mechanic's workers. It is a great feeling to know Tuffy is there right around the corner and knowing my car is in good capable hand of professionals regardless the issues. Keep up the good works in the garage guys. Bless them.
My long time mechanic moved and was left to find another reliable, dependent, and honest mechanic. I found Tuffy and breathed a huge sigh of relief. To be honest, I find Tuffy's mechanics more knowledgeable and professional than my former mechanic's workers. It is a great feeling to know Tuffy is there right around the corner and knowing my car is in good capable hand of professionals regardless the issues. Keep up the good works in the garage guys. Bless them.
Jul 31, 2017
★★★★★
I've been taking my vehicle to Tuffy on Riverside for more than 2 years. I wish I would have known about them sooner! Jim and his crew are very kind, helpful, and most importantly, knowledgeable when it comes to automotive needs. They provide a shuttle service if needed; and for more lengthy repairs, they will provide a loaner car free of charge. They are one of the busiest mechanic shops in the area, so sometimes the wait is longer than what I'd want or expect; but in all, the service provided is worth the wait. From my personal research, their repair costs are very competitive and even less than the competition. If you have any mechanical needs for your vehicle, take it to Tuffy; you won't be sorry. And if time is an issue, call first and make an appointment. They'll take good care of you!
I've been taking my vehicle to Tuffy on Riverside for more than 2 years. I wish I would have known about them sooner! Jim and his crew are very kind, helpful, and most importantly, knowledgeable when it comes to automotive needs. They provide a shuttle service if needed; and for more lengthy repairs, they will provide a loaner car free of charge. They are one of the busiest mechanic shops in the area, so sometimes the wait is longer than what I'd want or expect; but in all, the service provided is worth the wait. From my personal research, their repair costs are very competitive and even less than the competition. If you have any mechanical needs for your vehicle, take it to Tuffy; you won't be sorry. And if time is an issue, call first and make an appointment. They'll take good care of you!
Jul 29, 2017
★★★★★
My car had to be towed to Tuffys at night at I received a phone call very early in the morning. Everything was explained and my car was fixed by early afternoon and ready to go. I also appreciate being able to finance car repairs.
My car had to be towed to Tuffys at night at I received a phone call very early in the morning. Everything was explained and my car was fixed by early afternoon and ready to go. I also appreciate being able to finance car repairs.
Jul 13, 2017
★★★★★
Ken and Gina are super awesome very professional and friendly and great service I would recommend Tuffy to everyone please contact them for appointment always super busy but it shows what they do everyone love there services. Thank ken,Gina
Ken and Gina are super awesome very professional and friendly and great service I would recommend Tuffy to everyone please contact them for appointment always super busy but it shows what they do everyone love there services. Thank ken,Gina
Jul 13, 2017
★★★★★
Jun 24, 2017
★★★★★
I would like to thank Tuffy for all of their hard work. Special thanks to Justin for going above and beyond working with the warranty company and to Jacob for finding what Lou Bachrodt missed and solving the real problem!! You guys are the best!! You have a life long customer and I will be sure to recommend you.
I would like to thank Tuffy for all of their hard work. Special thanks to Justin for going above and beyond working with the warranty company and to Jacob for finding what Lou Bachrodt missed and solving the real problem!! You guys are the best!! You have a life long customer and I will be sure to recommend you.
May 02, 2017
★★★★★
These guys are great. Everything they told me they would do they did and they did it in the time they said it would get done. I was very happy with their work. They also provide loaner cars while the work is being done for only the price of the gas you use.
These guys are great. Everything they told me they would do they did and they did it in the time they said it would get done. I was very happy with their work. They also provide loaner cars while the work is being done for only the price of the gas you use.
Apr 07, 2017
★★★★★
Went to Tuffy Auto Service today as a first time customer. Found the owner and employees very warm and friendly. They did a great job of identifying things that needed to be fixed on my SUV and not once did I feel any pressure from them to fix any of things they brought to my attention. I appreciated being taken to my SUV while still on the rack and shown first hand the problem areas. And thanks for the free shuttle service, really came in handy when there is only one car in the family. Great job guys!
Went to Tuffy Auto Service today as a first time customer. Found the owner and employees very warm and friendly. They did a great job of identifying things that needed to be fixed on my SUV and not once did I feel any pressure from them to fix any of things they brought to my attention. I appreciated being taken to my SUV while still on the rack and shown first hand the problem areas. And thanks for the free shuttle service, really came in handy when there is only one car in the family. Great job guys!
Apr 04, 2017
★★★★★
Great service, great people . I thought the price for the work was good. I feel like I am driving a new car. Thank you
Great service, great people . I thought the price for the work was good. I feel like I am driving a new car. Thank you
Feb 25, 2017
★★★★★
Jim and his staff are top notch. It is so hard to find an honest and qualified repair shop. I am so happy I found them and have been a loyal customer for the last 6 years. A+ all around.
Jim and his staff are top notch. It is so hard to find an honest and qualified repair shop. I am so happy I found them and have been a loyal customer for the last 6 years. A+ all around.
Feb 24, 2017
★★★★★
After thinking I needed air in my tire I stopped at Tuffy. Come to find out there was a screw in my tire and it was unrepairable. They were very nice and squeezed me in to replace my tire. I was back on the road in no time at all. Thank you Tuffy for taking the time to help me without an appointment.
After thinking I needed air in my tire I stopped at Tuffy. Come to find out there was a screw in my tire and it was unrepairable. They were very nice and squeezed me in to replace my tire. I was back on the road in no time at all. Thank you Tuffy for taking the time to help me without an appointment.
Feb 24, 2017
★★★★★
After thinking I needed air in my tire I stopped at Tuffy. Come to find out there was a screw in my tire and it was unrepairable. They were very nice and squeezed me in to replace my tire. I was back on the road in no time at all. Thank you Tuffy for taking the time to help me without an appointment.
After thinking I needed air in my tire I stopped at Tuffy. Come to find out there was a screw in my tire and it was unrepairable. They were very nice and squeezed me in to replace my tire. I was back on the road in no time at all. Thank you Tuffy for taking the time to help me without an appointment.
Feb 19, 2017
★★★★★
Have brought my old cars in many times. Tuffy is always able to fix the problem quickly and I have never had to take the cars back for the same problem. Great Service!
Have brought my old cars in many times. Tuffy is always able to fix the problem quickly and I have never had to take the cars back for the same problem. Great Service!
Feb 15, 2017
★★★★★
This is a follow up to an earlier review. Once Tuffy's learned of the problem I was having with the Tire Pressure Monitoring System (TPMS) on my Honda, everyone at Tuffy's, especially Jim and Justin, went above and beyond in isolating and fixing the problem. They went so far as to not even charging me for the bad sensor they had to replace. They did everything they could to make sure the problem was fixed and that I was happy. Just want to say thanks to them for going above and beyond to make sure I was satisfied.
This is a follow up to an earlier review. Once Tuffy's learned of the problem I was having with the Tire Pressure Monitoring System (TPMS) on my Honda, everyone at Tuffy's, especially Jim and Justin, went above and beyond in isolating and fixing the problem. They went so far as to not even charging me for the bad sensor they had to replace. They did everything they could to make sure the problem was fixed and that I was happy. Just want to say thanks to them for going above and beyond to make sure I was satisfied.
Feb 11, 2017
★★★★★
Prior to my latest trip to Tuffy'sI would have given a rating of 5 because in the past I have been very pleased with there service. This time I had tires put on and in the process of changing the tires they broke a Tire Pressure Monitor on one of the wheels. They had to wait to get another one to finish. The next day the Tire Pressure Monitor System (TPMS) warning light came on and stayed on. According to my owner's manual this has to be checked out immediately so now I have to take my car to the Honda dealer to find out what's wrong.
Prior to my latest trip to Tuffy'sI would have given a rating of 5 because in the past I have been very pleased with there service. This time I had tires put on and in the process of changing the tires they broke a Tire Pressure Monitor on one of the wheels. They had to wait to get another one to finish. The next day the Tire Pressure Monitor System (TPMS) warning light came on and stayed on. According to my owner's manual this has to be checked out immediately so now I have to take my car to the Honda dealer to find out what's wrong.
Feb 08, 2017
★★★★★
Wish I could give more than 5 stars. Everyone is friendly and helpful. I had huge issues with my warranty company and Tuffy's did an amazing job getting the company to work on my car. They were quick and professional. Helped me with everything I needed. They offered me great prices for great work. Worth every penny. When my second car needed to be in the shop at the same time they were quick and concerned that I had a car done asap! Will always come to Tuffy's when I need stuff done.
Wish I could give more than 5 stars. Everyone is friendly and helpful. I had huge issues with my warranty company and Tuffy's did an amazing job getting the company to work on my car. They were quick and professional. Helped me with everything I needed. They offered me great prices for great work. Worth every penny. When my second car needed to be in the shop at the same time they were quick and concerned that I had a car done asap! Will always come to Tuffy's when I need stuff done.
Jan 17, 2017
★★★★★
I have been going to Tuffys for a number of years now. Every time I have one of our vehicles in we are ALWAYS treated with respect. All of the staff is very knowledgeable about the vehicles. I have always been pleased with the service we receive at Tuffys.
I have been going to Tuffys for a number of years now. Every time I have one of our vehicles in we are ALWAYS treated with respect. All of the staff is very knowledgeable about the vehicles. I have always been pleased with the service we receive at Tuffys.
Jan 07, 2017
★★★★★
Last April, I moved from Memphis, Tennessee to Loves Park. Noticing all the good reviews, my first oil change here was at Tuffy's. Friendly staff and quick service were appreciated. But it was in November that they really came through for me... my car seized on I-90 one evening. I had it towed to Tuffy's and called them to explain about my after-hours drop off. I have no other vehicle, so speed of service was key. Not only did they get the parts needed to repair it THAT SAME DAY, but they also did a bumper to bumper inspection to make sure my vehicle was ready for its first brutal winter here. I expected to pay for the belt replacement (that caused car seizure), oil change, transmission flush, and alignment. When all was said and done, I was told I didn't need an alignment and could wait for the transmission flush if needed. Though I opted to service transmission anyway, I really appreciate that they didn't try to take advantage of a single woman who was new to area and was offering upfront to pay for more work than was needed. It would've been SO EASY for them to do that, but they didn't. They've earned my trust and loyalty, that's for sure. If I had to choose one word to describe (my impression of) their business culture, it would be "integrity". Go to Tuffy's. You won't be sorry. Integrity.
Last April, I moved from Memphis, Tennessee to Loves Park. Noticing all the good reviews, my first oil change here was at Tuffy's. Friendly staff and quick service were appreciated. But it was in November that they really came through for me... my car seized on I-90 one evening. I had it towed to Tuffy's and called them to explain about my after-hours drop off. I have no other vehicle, so speed of service was key. Not only did they get the parts needed to repair it THAT SAME DAY, but they also did a bumper to bumper inspection to make sure my vehicle was ready for its first brutal winter here. I expected to pay for the belt replacement (that caused car seizure), oil change, transmission flush, and alignment. When all was said and done, I was told I didn't need an alignment and could wait for the transmission flush if needed. Though I opted to service transmission anyway, I really appreciate that they didn't try to take advantage of a single woman who was new to area and was offering upfront to pay for more work than was needed. It would've been SO EASY for them to do that, but they didn't. They've earned my trust and loyalty, that's for sure. If I had to choose one word to describe (my impression of) their business culture, it would be "integrity". Go to Tuffy's. You won't be sorry. Integrity.
Jan 02, 2017
★★★★★
ONLY PLACE TO TRUST WITH YOUR VEHICLE. ONE TIME SPOUSE WAS GOING TO GET AN OIL CHANGE WILLY NILLY, NO WAY, IT'S TUFFY'S OR NO OIL CHANGE. BEST PLACE FOR ALL REPAIRS. I RECOMMEND THIS PLACE TO EVERYBODY LORI SMITH ROCKTON, IL
ONLY PLACE TO TRUST WITH YOUR VEHICLE. ONE TIME SPOUSE WAS GOING TO GET AN OIL CHANGE WILLY NILLY, NO WAY, IT'S TUFFY'S OR NO OIL CHANGE. BEST PLACE FOR ALL REPAIRS. I RECOMMEND THIS PLACE TO EVERYBODY LORI SMITH ROCKTON, IL
Nov 06, 2016
★★★★★
Jim has been working on my cars for years. I have always found him to be honest, thorough and very professional. With the crew he has now, they are a very experienced and thorough. The addition of Greg at the counter is an added bonus. I brought my car there from Chicago, just so I knew the job would be handled properly. Kudos to you all. Thank you.
Jim has been working on my cars for years. I have always found him to be honest, thorough and very professional. With the crew he has now, they are a very experienced and thorough. The addition of Greg at the counter is an added bonus. I brought my car there from Chicago, just so I knew the job would be handled properly. Kudos to you all. Thank you.
Oct 25, 2016
★★★★★
I have been bringing vehicles to Tuffy of Rockford for several years. They are always professional, diligent and honest. They perform thorough inspections, let you know what you NEED, what you MIGHT need, and what might help without pressuring you to do "extra" work (and they let you know when something is a safety issue that absolutely has to get done). Plus, their customer service goes above and beyond to help their customers.
I have been bringing vehicles to Tuffy of Rockford for several years. They are always professional, diligent and honest. They perform thorough inspections, let you know what you NEED, what you MIGHT need, and what might help without pressuring you to do "extra" work (and they let you know when something is a safety issue that absolutely has to get done). Plus, their customer service goes above and beyond to help their customers.
Oct 21, 2016
★★★★★
Tuffy's staff is always professional and courteous. I have had a wonderful experience every time that I have been there for car maintenance and repairs.
Tuffy's staff is always professional and courteous. I have had a wonderful experience every time that I have been there for car maintenance and repairs.
Oct 21, 2016
★★★★★
N/A
N/A
Oct 14, 2016
★★★★★
Tuffy Rockford never pressures me and the variety of payment methods helps make an unexpected repair less painful. They also are great at providing rides back and forth to work or home. Just wish we could make oil change appointments on Saturdays!
Tuffy Rockford never pressures me and the variety of payment methods helps make an unexpected repair less painful. They also are great at providing rides back and forth to work or home. Just wish we could make oil change appointments on Saturdays!
Oct 12, 2016
★★★★★
GREAT CUSTOMER SERVICES. EVERYONE IS SO NICE HERE.
GREAT CUSTOMER SERVICES. EVERYONE IS SO NICE HERE.
Oct 12, 2016
★★★★★
Everyone here is polite and works to take care of you while you wait. They let you know of any additional problems they find as well
Everyone here is polite and works to take care of you while you wait. They let you know of any additional problems they find as well
Oct 10, 2016
★★★★★
WE HAVE BEEN DOING BUSINESS WITH TUFFY FOR WHILE NOW. THEY WORK HARD AT CUSTOMER SERVICE AND THEIR WORKMANSHIP. A BIG THANKS TO AL FOR GETTING IT DONE. BECAUSE OF THESE THINGS WE WILL CONTINUE TO BRING OUR CARS TO TUFFY.
WE HAVE BEEN DOING BUSINESS WITH TUFFY FOR WHILE NOW. THEY WORK HARD AT CUSTOMER SERVICE AND THEIR WORKMANSHIP. A BIG THANKS TO AL FOR GETTING IT DONE. BECAUSE OF THESE THINGS WE WILL CONTINUE TO BRING OUR CARS TO TUFFY.
Oct 10, 2016
★★★★★
Staff were friendly! Justin was a GREAT HELP! Especially explaining the issues with my car. Great Customer service (first time customer)
Staff were friendly! Justin was a GREAT HELP! Especially explaining the issues with my car. Great Customer service (first time customer)
Oct 10, 2016
★★★★★
Tuffy Rockford has been reliable and fair as they've repaired our cars ever since they opened. The staff is very knowledgeable and friendly too! We trust their diagnosis and their work--which means we trust them to keep our family safe.
Tuffy Rockford has been reliable and fair as they've repaired our cars ever since they opened. The staff is very knowledgeable and friendly too! We trust their diagnosis and their work--which means we trust them to keep our family safe.
Oct 10, 2016
★★★★★
Brought my car in right before it turned over to 200,000 miles...it was running rough and Tuffy and their staff got it running like new again in no time. Very professional and courteous staff. Would give 100 stars if I could
Brought my car in right before it turned over to 200,000 miles...it was running rough and Tuffy and their staff got it running like new again in no time. Very professional and courteous staff. Would give 100 stars if I could
Oct 10, 2016
★★★★★
I have been bringing in both of our cars. The service is great. Gina & Greg are very helpful and very professional and friendly. The staff is always informative and very knowledgeable on the cars need. I am very, very pleased with the service. I wouldn't take our cars anywhere else. Also Justin is very good and helpful. Thanks for all your hard work and care.
I have been bringing in both of our cars. The service is great. Gina & Greg are very helpful and very professional and friendly. The staff is always informative and very knowledgeable on the cars need. I am very, very pleased with the service. I wouldn't take our cars anywhere else. Also Justin is very good and helpful. Thanks for all your hard work and care.
Oct 08, 2016
★★★★★
we've been coming here to receive oil changes for quite some time everyone is wonderful . They are very honest and trustworthy they really know what they are doing... most important this is a christian business--lets support our family :)
we've been coming here to receive oil changes for quite some time everyone is wonderful . They are very honest and trustworthy they really know what they are doing... most important this is a christian business--lets support our family :)
Oct 08, 2016
★★★★★
Great customer service. Professional car service.
Great customer service. Professional car service.
Oct 08, 2016
★★★★★
Fast, friendly and very fair...
Fast, friendly and very fair...
Oct 07, 2016
★★★★★
great service
great service
Oct 07, 2016
★★★★★
have had a lot of work done here, they do great work, and they get to it fast
have had a lot of work done here, they do great work, and they get to it fast
Oct 07, 2016
★★★★★
I always come here for service. As I have always been very pleased with the work and friendly personnel. They give the best service in town. That is why I always come here. Thank you. Mary
I always come here for service. As I have always been very pleased with the work and friendly personnel. They give the best service in town. That is why I always come here. Thank you. Mary
Oct 06, 2016
★★★★★
The service is always friendly! The staff knows how to make you feel comfortable with the situation you are in. They go out of their way to help you understand the issue and explain the best solution to get you back on the road for a long time.
The service is always friendly! The staff knows how to make you feel comfortable with the situation you are in. They go out of their way to help you understand the issue and explain the best solution to get you back on the road for a long time.
Oct 06, 2016
★★★★★
This is the best place to go in Rockford. I know the family and they are the greatest. Everyone I have talked to that has gone to Tuffy's loves them and states they do the best service. Highly recommend.
This is the best place to go in Rockford. I know the family and they are the greatest. Everyone I have talked to that has gone to Tuffy's loves them and states they do the best service. Highly recommend.
Oct 05, 2016
★★★★★
I really appreciate you guys for taking care of my truck. You guys also have very good customer service.... And the service is excellent.
I really appreciate you guys for taking care of my truck. You guys also have very good customer service.... And the service is excellent.
Oct 05, 2016
★★★★★
We've been bringing our cars here for several years. We always get good and quick service.
We've been bringing our cars here for several years. We always get good and quick service.
Oct 05, 2016
★★★★★
This shop rivals upscale dealer services in all respects, and at much less cost. VERY IMPRESSED with the required repairs. Additional inspection found critical items that would have resulted in additional work very soon. Not necessarily "upselling" A couple things were noted, but not performed. No customer pressure whatsoever. The customer services and extras are exceptional. The peace of mind is greatly appreciated..
This shop rivals upscale dealer services in all respects, and at much less cost. VERY IMPRESSED with the required repairs. Additional inspection found critical items that would have resulted in additional work very soon. Not necessarily "upselling" A couple things were noted, but not performed. No customer pressure whatsoever. The customer services and extras are exceptional. The peace of mind is greatly appreciated..
Oct 04, 2016
★★★★★
Two words... AWESOME SERVICE!!! From the moment I walked in I was greeted by a warm, genuine smile from Gina at the front counter. The auto repair estimate that I had bright with me from another repair shop was instantly beat by 10%! The thorough inspection that was done on my car was expertly explained to me by Justin and the repairs that were done exceeded my expectaion in quality and cost. Tuffy's staff and service are exceptional and I will never take my car anywhere else if it needs servicing.
Two words... AWESOME SERVICE!!! From the moment I walked in I was greeted by a warm, genuine smile from Gina at the front counter. The auto repair estimate that I had bright with me from another repair shop was instantly beat by 10%! The thorough inspection that was done on my car was expertly explained to me by Justin and the repairs that were done exceeded my expectaion in quality and cost. Tuffy's staff and service are exceptional and I will never take my car anywhere else if it needs servicing.
Oct 04, 2016
★★★★★
Always great service
Always great service
Sep 29, 2016
★★★★★
Tuffy is the place to come if you want to deal with awesome people who are honest and go out of their way to make sure you have a ride to and fro.. Thx guys and keep up the great work!!!L
Tuffy is the place to come if you want to deal with awesome people who are honest and go out of their way to make sure you have a ride to and fro.. Thx guys and keep up the great work!!!L
Sep 29, 2016
★★★★★
Great service!
Great service!
Sep 29, 2016
★★★★★
Ever since I've got my car tuffys has been the only auto repair shop I've gone to. They have always taken very great care of me, very loving and warm staff as well. I do not trust going anywhere else I would 100% recommend anyone to take any car issues they have here. They do really care about their customers. You guys are the absolute best!
Ever since I've got my car tuffys has been the only auto repair shop I've gone to. They have always taken very great care of me, very loving and warm staff as well. I do not trust going anywhere else I would 100% recommend anyone to take any car issues they have here. They do really care about their customers. You guys are the absolute best!
Sep 17, 2016
★★★★★
Disclaimer: I haven't had service performed yet. I walked into this particular shop yesterday a wreck because the shop I trusted to work on my car failed me. I "lost" a large part of my exhaust system while pulling onto Tuffy's street. Every single person I met in this shop was wonderful to this crying, shaking mess. They picked up my errant part, looked over what the other shop had given me, told me they would beat the other quote, offered me a loaner car, and then gave me a chocolate chip cookie (because chocolate helps make so much better!). Thank you for being so kind & helpful!!!!
Disclaimer: I haven't had service performed yet. I walked into this particular shop yesterday a wreck because the shop I trusted to work on my car failed me. I "lost" a large part of my exhaust system while pulling onto Tuffy's street. Every single person I met in this shop was wonderful to this crying, shaking mess. They picked up my errant part, looked over what the other shop had given me, told me they would beat the other quote, offered me a loaner car, and then gave me a chocolate chip cookie (because chocolate helps make so much better!). Thank you for being so kind & helpful!!!!
Aug 23, 2016
★★★★★
I own a 2003 Honda CR-V, and take it to Tuffy for my regular maintenance. Well, my AC system finally gave out. Actually, my compressor exploded, sending lots of shrapnel into the evaporator system. The technicians flushed my system out 6 - 7 times, but were still getting particles. Decided it would be wise to replace the evaporator as well. I am so happy they take time and pay attention to all details of my repair. And, by the way, they also noticed the light bulb was burned out on my license plate. I won't take my vehicles any where else. Great personalized service and they truly care about their customers.
I own a 2003 Honda CR-V, and take it to Tuffy for my regular maintenance. Well, my AC system finally gave out. Actually, my compressor exploded, sending lots of shrapnel into the evaporator system. The technicians flushed my system out 6 - 7 times, but were still getting particles. Decided it would be wise to replace the evaporator as well. I am so happy they take time and pay attention to all details of my repair. And, by the way, they also noticed the light bulb was burned out on my license plate. I won't take my vehicles any where else. Great personalized service and they truly care about their customers.
Mar 04, 2016
★★★★★
You guys are awesome. You take care of your customers. You look at the best interest of your customers. I don't trust my car to many people but you have earned my trust
You guys are awesome. You take care of your customers. You look at the best interest of your customers. I don't trust my car to many people but you have earned my trust
Nov 19, 2015
★★★★★
This place ROCKS. These people really go the extra mile!
This place ROCKS. These people really go the extra mile!
Nov 05, 2015
★★★★★
First time here. Welcome and warm...unlike any service place I've been. They completely rock, what else can I say?
First time here. Welcome and warm...unlike any service place I've been. They completely rock, what else can I say?
Oct 30, 2015
★★★★★
I get my oil changes done here frequently and I have never had a problem. Staff is polite and very helpful.
I get my oil changes done here frequently and I have never had a problem. Staff is polite and very helpful.
Jun 01, 2015
★★★★★
On 30 May 2015, the ball joint on my teenage sons car went out. My roadside assistance recommended Tuffy’s based on previous reviews. They fixed the car at a reasonbale price and quickly.
On 30 May 2015, the ball joint on my teenage sons car went out. My roadside assistance recommended Tuffy’s based on previous reviews. They fixed the car at a reasonbale price and quickly.
Apr 22, 2015
★★★★★
Very courteous when arrived. Explained, showed what was wrong and cost. Extremely knowledgable about the car. Which is a Jaguar. Would recommend to anyone who wants it done right. No matter what kind of car you have.
Very courteous when arrived. Explained, showed what was wrong and cost. Extremely knowledgable about the car. Which is a Jaguar. Would recommend to anyone who wants it done right. No matter what kind of car you have.
Mar 31, 2015
★★★★★
My 2012 Traverse needed an alternator. I coasted into Lou Bachrodt Chevrolet on Saturday morning and was told they couldn't look at it until Monday. I rented a car and returned to Milwaukee. On Monday morning I received a call telling me that it would cost over $1,400 dollars to replace it. So I called Tuffys in Rockford. They had the Traverse towed to their facility and replaced the alternator for $733 ...including the tow!! Honest and fast. You can tell the integrity of a company by how they treat you when you are not from the area. These guys could have taken advantage of us but instead treated us fairly. If you are in the Rockford area I would highly recommend them. Their work also carries a nationwide guarantee.
My 2012 Traverse needed an alternator. I coasted into Lou Bachrodt Chevrolet on Saturday morning and was told they couldn't look at it until Monday. I rented a car and returned to Milwaukee. On Monday morning I received a call telling me that it would cost over $1,400 dollars to replace it. So I called Tuffys in Rockford. They had the Traverse towed to their facility and replaced the alternator for $733 ...including the tow!! Honest and fast. You can tell the integrity of a company by how they treat you when you are not from the area. These guys could have taken advantage of us but instead treated us fairly. If you are in the Rockford area I would highly recommend them. Their work also carries a nationwide guarantee.
Mar 09, 2015
★★★★★
Best shop around. Fits my vehicles in and diagnoses problem promptly with reasonable prices. Family like atmosphere. Thank you Tuffy of Rockford
Best shop around. Fits my vehicles in and diagnoses problem promptly with reasonable prices. Family like atmosphere. Thank you Tuffy of Rockford
Jan 13, 2015
★★★★★
Just had my car repaired at Tuffys. The best auto service experience I have had in a long, long time. Everyone was helpful, courteous, way above and beyond the normal auto repair experience! Work done on time, kept me informed on exactly what was being done and the cost. Definitely go the extra mile for you. Highly recommended! Customer for life!
Just had my car repaired at Tuffys. The best auto service experience I have had in a long, long time. Everyone was helpful, courteous, way above and beyond the normal auto repair experience! Work done on time, kept me informed on exactly what was being done and the cost. Definitely go the extra mile for you. Highly recommended! Customer for life!
Jan 13, 2015
★★★★★
Just had my car serviced at Tuffys. Best sevice I've experienced in a long, long time! Repairs done on time, everyone was helpful, courteous, way above and beyond the normal auto repair experience! Highly recommended! Customer for life.
Just had my car serviced at Tuffys. Best sevice I've experienced in a long, long time! Repairs done on time, everyone was helpful, courteous, way above and beyond the normal auto repair experience! Highly recommended! Customer for life.
Jan 07, 2015
★★★★★
Thorough, efficient, and friendly service often with the extra value of coupons. It is nice to drive away with the feeling of a job being well done.
Thorough, efficient, and friendly service often with the extra value of coupons. It is nice to drive away with the feeling of a job being well done.
Jan 06, 2015
★★★★★
Always quick, efficient, and friendly service!
Always quick, efficient, and friendly service!
Jul 23, 2013
★★★★★
The warm, professional staff at Tuffy's really made me feel like my car was being well taken care of. I trusted their opinions of the work that was needed, and they did it in exactly the time frame that they promised me. Thank you Tuffy's!
The warm, professional staff at Tuffy's really made me feel like my car was being well taken care of. I trusted their opinions of the work that was needed, and they did it in exactly the time frame that they promised me. Thank you Tuffy's!
Apr 25, 2013
★★★★★
I have been living in Rockford for eight years and been in search of a good Auto Repair shop...Tuffys customer service as well as their work far exceeds my expectation, the entire experience was very pleasant, I will always take my vehicles there, and recommend others. The entire staff were great!
I have been living in Rockford for eight years and been in search of a good Auto Repair shop...Tuffys customer service as well as their work far exceeds my expectation, the entire experience was very pleasant, I will always take my vehicles there, and recommend others. The entire staff were great!
Feb 12, 2013
★★★★★
I wish to describe my great satisfaction with the services provided by the Tuffy Auto Service Center. As a single female, I have unfortunately learned to be very skeptical of the things told me by automotive mechanics, particularly at service centers the size of Tuffy’s. The first time I brought my vehicle to Tuffy for maintenance, I was as cynical, snippy, and closed-minded as I possibly could be. Despite my intentionally rude behavior, the entire staff at Tuffy remained pleasant and helpful. They took the time to explain every procedure to me, including showing me the specific parts on my vehicle – without being condescending to me. What’s more, the skilled technicians at Tuffy’s were able to fix a problem with my vehicle that my neither my previous mechanic nor the dealership itself was able to fix! When the services were completed, the price for all work was the least expensive I have ever paid in Rockford – and this, for a level of expertise, friendliness, and common sense that I have yet to find with any other automotive center. In addition, the waiting room provides a counter with snack cakes, fresh coffee, books and magazines, free WiFi (including a computer!), and television – they even offered me the remote control to the TV! I am completely satisfied with the work done at the Tuffy Auto Service Center. If you are reading this because you are looking for a trustworthy automotive center, I recommend the garage and technicians at Tuffy without reservation.
I wish to describe my great satisfaction with the services provided by the Tuffy Auto Service Center. As a single female, I have unfortunately learned to be very skeptical of the things told me by automotive mechanics, particularly at service centers the size of Tuffy’s. The first time I brought my vehicle to Tuffy for maintenance, I was as cynical, snippy, and closed-minded as I possibly could be. Despite my intentionally rude behavior, the entire staff at Tuffy remained pleasant and helpful. They took the time to explain every procedure to me, including showing me the specific parts on my vehicle – without being condescending to me. What’s more, the skilled technicians at Tuffy’s were able to fix a problem with my vehicle that my neither my previous mechanic nor the dealership itself was able to fix! When the services were completed, the price for all work was the least expensive I have ever paid in Rockford – and this, for a level of expertise, friendliness, and common sense that I have yet to find with any other automotive center. In addition, the waiting room provides a counter with snack cakes, fresh coffee, books and magazines, free WiFi (including a computer!), and television – they even offered me the remote control to the TV! I am completely satisfied with the work done at the Tuffy Auto Service Center. If you are reading this because you are looking for a trustworthy automotive center, I recommend the garage and technicians at Tuffy without reservation.
Feb 07, 2013
★★★★★
I'm very careful about where I bring my car for service. I also do some repairs on my own. I needed my rear brakes done, and bought the parts to complete the job, but the weather prevented me from doing them. So, I brought my vehicle to Tuffy's. Jim treated me very professionally and stated "we are happy to have whatever work you don't want or can't complete on your own." They took the pads and rotors and had my brakes done in less than an hour, on a Saturday! Turns out they do better brake work than my dealer does. The dealer was installing brake parts without proper lubrication. Tuffy's did it right! Great lounge area with coffee, tea, and snacks. Also, in speaking with customers in the waiting area, I discovered they are all repeat customers. I think that sums it up well.
I'm very careful about where I bring my car for service. I also do some repairs on my own. I needed my rear brakes done, and bought the parts to complete the job, but the weather prevented me from doing them. So, I brought my vehicle to Tuffy's. Jim treated me very professionally and stated "we are happy to have whatever work you don't want or can't complete on your own." They took the pads and rotors and had my brakes done in less than an hour, on a Saturday! Turns out they do better brake work than my dealer does. The dealer was installing brake parts without proper lubrication. Tuffy's did it right! Great lounge area with coffee, tea, and snacks. Also, in speaking with customers in the waiting area, I discovered they are all repeat customers. I think that sums it up well.
May 19, 2012
★★★★★
They are fantastic!
They are fantastic!
May 11, 2012
★★★★★
Outstanding from beginning to end. This place doesn't just repair cars, they really take care you! My Land Rover left me stranded about 90 miles from home. I wasn't familiar with any repair options in the area but found Tuffy's on my smart phone and called. I called them to get a feel for what they knew about Land Rovers and after the friendly and intelligent discussion felt comfortable taking a chance with them and had the tow truck take it there. The driver of the tow truck was local and he said I would be in good hands and was he ever right. While waiting for the diagnosis I observed how thoroughly and gently the owner reviewed repair options and recommendations with other customers in the waiting area without any pressure on them just to make sure they understood and were comfortable with what was to be done. Anyway, they quickly and expertly diagnosed the problem with a crank sensor on my vehicle and that's just where the great care and service began. They went out of their way to make sure I could find a rental car which happened to be very difficult as the buisness day was ending. The owner arranged for my transportation to the car rental agency and after they witnessed the rude treatment I received by the agency I found out they contacted the manager the next day on my behalf resulting in a full refund of my rental fee. And of course my truck was repaired as promised early the next day at a very fair and reasonable price. That's what I call taking care of their customers! As a service organization Tuffy's stands out like a light in the night in my book. If you want to deal with honest, intelligent people who know what they are doing and really care about you, go to Tuffy's.
Outstanding from beginning to end. This place doesn't just repair cars, they really take care you! My Land Rover left me stranded about 90 miles from home. I wasn't familiar with any repair options in the area but found Tuffy's on my smart phone and called. I called them to get a feel for what they knew about Land Rovers and after the friendly and intelligent discussion felt comfortable taking a chance with them and had the tow truck take it there. The driver of the tow truck was local and he said I would be in good hands and was he ever right. While waiting for the diagnosis I observed how thoroughly and gently the owner reviewed repair options and recommendations with other customers in the waiting area without any pressure on them just to make sure they understood and were comfortable with what was to be done. Anyway, they quickly and expertly diagnosed the problem with a crank sensor on my vehicle and that's just where the great care and service began. They went out of their way to make sure I could find a rental car which happened to be very difficult as the buisness day was ending. The owner arranged for my transportation to the car rental agency and after they witnessed the rude treatment I received by the agency I found out they contacted the manager the next day on my behalf resulting in a full refund of my rental fee. And of course my truck was repaired as promised early the next day at a very fair and reasonable price. That's what I call taking care of their customers! As a service organization Tuffy's stands out like a light in the night in my book. If you want to deal with honest, intelligent people who know what they are doing and really care about you, go to Tuffy's.
Apr 26, 2012
★★★★★
This past week I took my wife's car in to have some nails taken out of the rear tire, and upon inspection of the car, it was discovered that the wheel bearings were in a very dangerous condition. Jim took the time to explain the issue to me, why it was dangerous, and also took me to the shop to show me the issue on my car. I greatly appreciate his honesty and dedication to informing customers about why certain repairs are necessary and also making sure that the vehicles he works on are safe to operate. His inspection and dedication could have saved me and my wife from a very bad situation! HIGHLY RECOMMEND TUFFYS ON RIVERSIDE!!! To top it all of he advised on coupons that I could use and him as well as the staff is always very friendly! Thank you so much Jim and Team!!
This past week I took my wife's car in to have some nails taken out of the rear tire, and upon inspection of the car, it was discovered that the wheel bearings were in a very dangerous condition. Jim took the time to explain the issue to me, why it was dangerous, and also took me to the shop to show me the issue on my car. I greatly appreciate his honesty and dedication to informing customers about why certain repairs are necessary and also making sure that the vehicles he works on are safe to operate. His inspection and dedication could have saved me and my wife from a very bad situation! HIGHLY RECOMMEND TUFFYS ON RIVERSIDE!!! To top it all of he advised on coupons that I could use and him as well as the staff is always very friendly! Thank you so much Jim and Team!!
Welcome to Tuffy Rockford
Tuffy Auto Rockford, Your Complete Auto Repair Specialist.
Tuffy Rockford has established itself as a pillar within the Rockford, IL, community thanks to our unrelenting passion for auto repair done right. Our hard-working team of certified technicians is the best in the business, and nothing pleases them more than seeing yet another satisfied customer walk through the door.
No matter the problem, Tuffy Rockford is the answer! We provide our customers with an abundance of automotive services that includes brakes, exhaust, transmission, radiator, suspension, electrical, engine, fuel system and more! For a more extensive inventory of our services please click the service list tab located in the main menu above.
Tuffy Rockford is also well known for being one of the Rockford community's best for new tires. Whether you are shopping for new tires or simply need a flat repaired, Tuffy is your destination! Our customers can choose from an extensive selection of new tires, and no one beats our technicians when it comes to tire repair services.
At Tuffy, we pride ourselves on the affordability and punctuality our customers have come to expect. All of our rates are fair and honest, and we operate with efficiency to ensure that you are back on the road as soon as possible!
Tuffy loves to reward our customers, so it's natural that our website is full of savings opportunities. For 365 days a year customers can count on finding great quarterly specials on our home page. Furthermore, every month we send out exclusive eSpecial offers to all of our email subscribers!
Our goal is to be the best auto repair service center and tire dealer in the Rockford and Loves Park area.
Our waiting room provides FREE coffee and snacks, Free Wi-Fi, a computer station, and a KIDS corner for fun while you wait. Our owner Jim Heim has worked in corporate settings as a automotive engineer therefore provides a unique perspective on diagnosis and repair. Check us out and be impressed!!
