Outstanding from beginning to end. This place doesn't just repair cars, they really take care you! My Land Rover left me stranded about 90 miles from home. I wasn't familiar with any repair options in the area but found Tuffy's on my smart phone and called. I called them to get a feel for what they knew about Land Rovers and after the friendly and intelligent discussion felt comfortable taking a chance with them and had the tow truck take it there. The driver of the tow truck was local and he said I would be in good hands and was he ever right. While waiting for the diagnosis I observed how thoroughly and gently the owner reviewed repair options and recommendations with other customers in the waiting area without any pressure on them just to make sure they understood and were comfortable with what was to be done. Anyway, they quickly and expertly diagnosed the problem with a crank sensor on my vehicle and that's just where the great care and service began. They went out of their way to make sure I could find a rental car which happened to be very difficult as the buisness day was ending. The owner arranged for my transportation to the car rental agency and after they witnessed the rude treatment I received by the agency I found out they contacted the manager the next day on my behalf resulting in a full refund of my rental fee. And of course my truck was repaired as promised early the next day at a very fair and reasonable price. That's what I call taking care of their customers! As a service organization Tuffy's stands out like a light in the night in my book. If you want to deal with honest, intelligent people who know what they are doing and really care about you, go to Tuffy's.
— Val S., Lake Villa, IL
They are fantastic!
— Kirsten H., Rockford, IL
This past week I took my wife's car in to have some nails taken out of the rear tire, and upon inspection of the car, it was discovered that the wheel bearings were in a very dangerous condition. Jim took the time to explain the issue to me, why it was dangerous, and also took me to the shop to show me the issue on my car. I greatly appreciate his honesty and dedication to informing customers about why certain repairs are necessary and also making sure that the vehicles he works on are safe to operate. His inspection and dedication could have saved me and my wife from a very bad situation! HIGHLY RECOMMEND TUFFYS ON RIVERSIDE!!! To top it all of he advised on coupons that I could use and him as well as the staff is always very friendly! Thank you so much Jim and Team!!
— Scott C., Roscoe, IL
I wish to describe my great satisfaction with the services provided by the Tuffy Auto Service Center. As a single female, I have unfortunately learned to be very skeptical of the things told me by automotive mechanics, particularly at service centers the size of Tuffy’s. The first time I brought my vehicle to Tuffy for maintenance, I was as cynical, snippy, and closed-minded as I possibly could be. Despite my intentionally rude behavior, the entire staff at Tuffy remained pleasant and helpful. They took the time to explain every procedure to me, including showing me the specific parts on my vehicle – without being condescending to me. What’s more, the skilled technicians at Tuffy’s were able to fix a problem with my vehicle that my neither my previous mechanic nor the dealership itself was able to fix! When the services were completed, the price for all work was the least expensive I have ever paid in Rockford – and this, for a level of expertise, friendliness, and common sense that I have yet to find with any other automotive center. In addition, the waiting room provides a counter with snack cakes, fresh coffee, books and magazines, free WiFi (including a computer!), and television – they even offered me the remote control to the TV! I am completely satisfied with the work done at the Tuffy Auto Service Center. If you are reading this because you are looking for a trustworthy automotive center, I recommend the garage and technicians at Tuffy without reservation.
— Eva K., Belvidere, IL
I'm very careful about where I bring my car for service. I also do some repairs on my own. I needed my rear brakes done, and bought the parts to complete the job, but the weather prevented me from doing them. So, I brought my vehicle to Tuffy's. Jim treated me very professionally and stated "we are happy to have whatever work you don't want or can't complete on your own." They took the pads and rotors and had my brakes done in less than an hour, on a Saturday! Turns out they do better brake work than my dealer does. The dealer was installing brake parts without proper lubrication. Tuffy's did it right! Great lounge area with coffee, tea, and snacks. Also, in speaking with customers in the waiting area, I discovered they are all repeat customers. I think that sums it up well.
— Mike K., Rockford, IL