Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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Amazing service! The people here are just one of a kind and I appreciate every one of them. It seems they have the family business figured out and welcome each customer as part of the family. You won't be disappointed!

— Chris R., West Orange, IL


I've been with Jim and Danette from the beginning. They and their staff have provided 8 years of honest service for the safety of me and my family. I wouldn't go anywhere else! They are the BEST all around!

— Melanie T., Rockford, IL


I was looking for a reliable mechanic to work on my vehicle because the place where I was taking my old vehicle gave me the run around about having to do things to my vehicle that was not necessary. Needless to say I didn't do what they told me had to be done, however what I did do was I took in an itemized list of 3 specific things that needed to be done to my vehicle and the mechanic at Tuffy's looked at my list and said "I will look over your vehicle at these specific things" the mechanic came back to me and said "these things do not need to be done" and he proved it to me by taking me out to my vehicle and explaining it to me. I will continue my business at Tuffy's because they are so very honest with me every time.

— Michelle S., Rockford, IL


As always, great, great service. It is my home away from home. I am always greeted with a smile and handshake. Everyone that I have contact with treats me with great respect and care. I couldn't ask for a better service facility. Thanks guys!!! Love you, Rich

— Richard K., Davis, IL


My long time mechanic moved and was left to find another reliable, dependent, and honest mechanic. I found Tuffy and breathed a huge sigh of relief. To be honest, I find Tuffy's mechanics more knowledgeable and professional than my former mechanic's workers. It is a great feeling to know Tuffy is there right around the corner and knowing my car is in good capable hand of professionals regardless the issues. Keep up the good works in the garage guys. Bless them.

— Frank McDonough J., Loves Park, IL


My car had to be towed to Tuffys at night at I received a phone call very early in the morning. Everything was explained and my car was fixed by early afternoon and ready to go. I also appreciate being able to finance car repairs.

— Cindy J., Loves Park, IL


I've been taking my vehicle to Tuffy on Riverside for more than 2 years. I wish I would have known about them sooner! Jim and his crew are very kind, helpful, and most importantly, knowledgeable when it comes to automotive needs. They provide a shuttle service if needed; and for more lengthy repairs, they will provide a loaner car free of charge. They are one of the busiest mechanic shops in the area, so sometimes the wait is longer than what I'd want or expect; but in all, the service provided is worth the wait. From my personal research, their repair costs are very competitive and even less than the competition. If you have any mechanical needs for your vehicle, take it to Tuffy; you won't be sorry. And if time is an issue, call first and make an appointment. They'll take good care of you!

— Joyce A., Machesney Park, IL


— Bridgette T., Rockford, IL


Ken and Gina are super awesome very professional and friendly and great service I would recommend Tuffy to everyone please contact them for appointment always super busy but it shows what they do everyone love there services. Thank ken,Gina

— Bridgette T., Rockford, IL


I would like to thank Tuffy for all of their hard work. Special thanks to Justin for going above and beyond working with the warranty company and to Jacob for finding what Lou Bachrodt missed and solving the real problem!! You guys are the best!! You have a life long customer and I will be sure to recommend you.

— Jennifer A., Loves Park, IL


These guys are great. Everything they told me they would do they did and they did it in the time they said it would get done. I was very happy with their work. They also provide loaner cars while the work is being done for only the price of the gas you use.

— Patrick O., Rockford, IL


Went to Tuffy Auto Service today as a first time customer. Found the owner and employees very warm and friendly. They did a great job of identifying things that needed to be fixed on my SUV and not once did I feel any pressure from them to fix any of things they brought to my attention. I appreciated being taken to my SUV while still on the rack and shown first hand the problem areas. And thanks for the free shuttle service, really came in handy when there is only one car in the family. Great job guys!

— Pastor Scott M., Rockford, IL


Great service, great people . I thought the price for the work was good. I feel like I am driving a new car. Thank you

— adrian v., rockford, IL


Have brought my old cars in many times. Tuffy is always able to fix the problem quickly and I have never had to take the cars back for the same problem. Great Service!

— John O., Rockford, IL


After thinking I needed air in my tire I stopped at Tuffy. Come to find out there was a screw in my tire and it was unrepairable. They were very nice and squeezed me in to replace my tire. I was back on the road in no time at all. Thank you Tuffy for taking the time to help me without an appointment.

— Rhonda C., Caledonia, IL


After thinking I needed air in my tire I stopped at Tuffy. Come to find out there was a screw in my tire and it was unrepairable. They were very nice and squeezed me in to replace my tire. I was back on the road in no time at all. Thank you Tuffy for taking the time to help me without an appointment.

— Rhonda C., Caledonia, IL


Jim and his staff are top notch. It is so hard to find an honest and qualified repair shop. I am so happy I found them and have been a loyal customer for the last 6 years. A+ all around.

— Tom K., Poplar Grove, IL


Prior to my latest trip to Tuffy'sI would have given a rating of 5 because in the past I have been very pleased with there service. This time I had tires put on and in the process of changing the tires they broke a Tire Pressure Monitor on one of the wheels. They had to wait to get another one to finish. The next day the Tire Pressure Monitor System (TPMS) warning light came on and stayed on. According to my owner's manual this has to be checked out immediately so now I have to take my car to the Honda dealer to find out what's wrong.

— Tom P., Loves Park, IL


This is a follow up to an earlier review. Once Tuffy's learned of the problem I was having with the Tire Pressure Monitoring System (TPMS) on my Honda, everyone at Tuffy's, especially Jim and Justin, went above and beyond in isolating and fixing the problem. They went so far as to not even charging me for the bad sensor they had to replace. They did everything they could to make sure the problem was fixed and that I was happy. Just want to say thanks to them for going above and beyond to make sure I was satisfied.

— Tom p., Loves Park, IL


Wish I could give more than 5 stars. Everyone is friendly and helpful. I had huge issues with my warranty company and Tuffy's did an amazing job getting the company to work on my car. They were quick and professional. Helped me with everything I needed. They offered me great prices for great work. Worth every penny. When my second car needed to be in the shop at the same time they were quick and concerned that I had a car done asap! Will always come to Tuffy's when I need stuff done.

— Zach G., Loves Park, IL


I have been going to Tuffys for a number of years now. Every time I have one of our vehicles in we are ALWAYS treated with respect. All of the staff is very knowledgeable about the vehicles. I have always been pleased with the service we receive at Tuffys.

— Dale G., Roscoe, IL


Last April, I moved from Memphis, Tennessee to Loves Park. Noticing all the good reviews, my first oil change here was at Tuffy's. Friendly staff and quick service were appreciated. But it was in November that they really came through for me... my car seized on I-90 one evening. I had it towed to Tuffy's and called them to explain about my after-hours drop off. I have no other vehicle, so speed of service was key. Not only did they get the parts needed to repair it THAT SAME DAY, but they also did a bumper to bumper inspection to make sure my vehicle was ready for its first brutal winter here. I expected to pay for the belt replacement (that caused car seizure), oil change, transmission flush, and alignment. When all was said and done, I was told I didn't need an alignment and could wait for the transmission flush if needed. Though I opted to service transmission anyway, I really appreciate that they didn't try to take advantage of a single woman who was new to area and was offering upfront to pay for more work than was needed. It would've been SO EASY for them to do that, but they didn't. They've earned my trust and loyalty, that's for sure. If I had to choose one word to describe (my impression of) their business culture, it would be "integrity". Go to Tuffy's. You won't be sorry. Integrity.

— Dawn T., Loves Park, IL


ONLY PLACE TO TRUST WITH YOUR VEHICLE. ONE TIME SPOUSE WAS GOING TO GET AN OIL CHANGE WILLY NILLY, NO WAY, IT'S TUFFY'S OR NO OIL CHANGE. BEST PLACE FOR ALL REPAIRS. I RECOMMEND THIS PLACE TO EVERYBODY LORI SMITH ROCKTON, IL

— LORI K., SMITH, IL


Jim has been working on my cars for years. I have always found him to be honest, thorough and very professional. With the crew he has now, they are a very experienced and thorough. The addition of Greg at the counter is an added bonus. I brought my car there from Chicago, just so I knew the job would be handled properly. Kudos to you all. Thank you.

— Violet V., Elmwood park, IL


Tuffy's staff is always professional and courteous. I have had a wonderful experience every time that I have been there for car maintenance and repairs.

— Mariah G., Rockford, IL


I have been bringing vehicles to Tuffy of Rockford for several years. They are always professional, diligent and honest. They perform thorough inspections, let you know what you NEED, what you MIGHT need, and what might help without pressuring you to do "extra" work (and they let you know when something is a safety issue that absolutely has to get done). Plus, their customer service goes above and beyond to help their customers.

— John H., Caledonia, IL


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— KeoOudom S., Rockofrd, IL


Tuffy Rockford never pressures me and the variety of payment methods helps make an unexpected repair less painful. They also are great at providing rides back and forth to work or home. Just wish we could make oil change appointments on Saturdays!

— Tricia D., Rockford, IL


GREAT CUSTOMER SERVICES. EVERYONE IS SO NICE HERE.

— STEVE L., ROCKFORD, IL


Everyone here is polite and works to take care of you while you wait. They let you know of any additional problems they find as well

— jacob s., Rockford, IL


I have been bringing in both of our cars. The service is great. Gina & Greg are very helpful and very professional and friendly. The staff is always informative and very knowledgeable on the cars need. I am very, very pleased with the service. I wouldn't take our cars anywhere else. Also Justin is very good and helpful. Thanks for all your hard work and care.

— Richard F., Davis, IL


Brought my car in right before it turned over to 200,000 miles...it was running rough and Tuffy and their staff got it running like new again in no time. Very professional and courteous staff. Would give 100 stars if I could

— Bobby I., Roscoe, IL


Staff were friendly! Justin was a GREAT HELP! Especially explaining the issues with my car. Great Customer service (first time customer)

— Ollie L., Rockford, IL


Tuffy Rockford has been reliable and fair as they've repaired our cars ever since they opened. The staff is very knowledgeable and friendly too! We trust their diagnosis and their work--which means we trust them to keep our family safe.

— Ziyad S., Rockford, IL


WE HAVE BEEN DOING BUSINESS WITH TUFFY FOR WHILE NOW. THEY WORK HARD AT CUSTOMER SERVICE AND THEIR WORKMANSHIP. A BIG THANKS TO AL FOR GETTING IT DONE. BECAUSE OF THESE THINGS WE WILL CONTINUE TO BRING OUR CARS TO TUFFY.

— DON M., Rockford, IL


I always come here for service. As I have always been very pleased with the work and friendly personnel. They give the best service in town. That is why I always come here. Thank you. Mary

— Mary D., Rockford, IL


have had a lot of work done here, they do great work, and they get to it fast

— Earnest A., Poplar Grove, IL


great service

— Steve Lamb D., , IL


Fast, friendly and very fair...

— BRENDAN B., ROCKFORD, IL


Great customer service. Professional car service.

— Dustin M., Madison, WI


we've been coming here to receive oil changes for quite some time everyone is wonderful . They are very honest and trustworthy they really know what they are doing... most important this is a christian business--lets support our family :)

— john & alice w., caledonia, IL


We've been bringing our cars here for several years. We always get good and quick service.

— julie h., rockford, IL


This is the best place to go in Rockford. I know the family and they are the greatest. Everyone I have talked to that has gone to Tuffy's loves them and states they do the best service. Highly recommend.

— Stephanie B., Rockton, IL


This shop rivals upscale dealer services in all respects, and at much less cost. VERY IMPRESSED with the required repairs. Additional inspection found critical items that would have resulted in additional work very soon. Not necessarily "upselling" A couple things were noted, but not performed. No customer pressure whatsoever. The customer services and extras are exceptional. The peace of mind is greatly appreciated..

— Jerry W., Chicago Suburbs, IL


I really appreciate you guys for taking care of my truck. You guys also have very good customer service.... And the service is excellent.

— Melissa L., Jack, IL


The service is always friendly! The staff knows how to make you feel comfortable with the situation you are in. They go out of their way to help you understand the issue and explain the best solution to get you back on the road for a long time.

— Keith B., Montgomery, IL


Always great service

— russell ., kilker, IL


Two words... AWESOME SERVICE!!! From the moment I walked in I was greeted by a warm, genuine smile from Gina at the front counter. The auto repair estimate that I had bright with me from another repair shop was instantly beat by 10%! The thorough inspection that was done on my car was expertly explained to me by Justin and the repairs that were done exceeded my expectaion in quality and cost. Tuffy's staff and service are exceptional and I will never take my car anywhere else if it needs servicing.

— Robert J., Loves Park, IL


Ever since I've got my car tuffys has been the only auto repair shop I've gone to. They have always taken very great care of me, very loving and warm staff as well. I do not trust going anywhere else I would 100% recommend anyone to take any car issues they have here. They do really care about their customers. You guys are the absolute best!

— Valmira Smelaj ., Rockford, IL


Great service!

— Ben M., Rockford, IL


Tuffy is the place to come if you want to deal with awesome people who are honest and go out of their way to make sure you have a ride to and fro.. Thx guys and keep up the great work!!!L

— Jenise L., Loves Park, IL


I own a 2003 Honda CR-V, and take it to Tuffy for my regular maintenance. Well, my AC system finally gave out. Actually, my compressor exploded, sending lots of shrapnel into the evaporator system. The technicians flushed my system out 6 - 7 times, but were still getting particles. Decided it would be wise to replace the evaporator as well. I am so happy they take time and pay attention to all details of my repair. And, by the way, they also noticed the light bulb was burned out on my license plate. I won't take my vehicles any where else. Great personalized service and they truly care about their customers.

— Paula O., Rockford, IL


Disclaimer: I haven't had service performed yet. I walked into this particular shop yesterday a wreck because the shop I trusted to work on my car failed me. I "lost" a large part of my exhaust system while pulling onto Tuffy's street. Every single person I met in this shop was wonderful to this crying, shaking mess. They picked up my errant part, looked over what the other shop had given me, told me they would beat the other quote, offered me a loaner car, and then gave me a chocolate chip cookie (because chocolate helps make so much better!). Thank you for being so kind & helpful!!!!

— Denise S., Loves Park, IL


You guys are awesome. You take care of your customers. You look at the best interest of your customers. I don't trust my car to many people but you have earned my trust

— Shaun G., Rockford, IL


This place ROCKS. These people really go the extra mile!

— Susan P., Rockford, IL


First time here. Welcome and warm...unlike any service place I've been. They completely rock, what else can I say?

— Shawn C., CHERRY VALLEY, IL


On 30 May 2015, the ball joint on my teenage sons car went out. My roadside assistance recommended Tuffy’s based on previous reviews. They fixed the car at a reasonbale price and quickly.

— Michael R., Fraley, TN


I get my oil changes done here frequently and I have never had a problem. Staff is polite and very helpful.

— Slobodan R., Loves Park, IL


My 2012 Traverse needed an alternator. I coasted into Lou Bachrodt Chevrolet on Saturday morning and was told they couldn't look at it until Monday. I rented a car and returned to Milwaukee. On Monday morning I received a call telling me that it would cost over $1,400 dollars to replace it. So I called Tuffys in Rockford. They had the Traverse towed to their facility and replaced the alternator for $733 ...including the tow!! Honest and fast. You can tell the integrity of a company by how they treat you when you are not from the area. These guys could have taken advantage of us but instead treated us fairly. If you are in the Rockford area I would highly recommend them. Their work also carries a nationwide guarantee.

— Mark B., HARTFORD, WI


Best shop around. Fits my vehicles in and diagnoses problem promptly with reasonable prices. Family like atmosphere. Thank you Tuffy of Rockford

— Heidi S., Loves Park, IL


Very courteous when arrived. Explained, showed what was wrong and cost. Extremely knowledgable about the car. Which is a Jaguar. Would recommend to anyone who wants it done right. No matter what kind of car you have.

— Steven M., Rockford, IL


Just had my car serviced at Tuffys. Best sevice I've experienced in a long, long time! Repairs done on time, everyone was helpful, courteous, way above and beyond the normal auto repair experience! Highly recommended! Customer for life.

— Thomas J., Loves Park, IL


Always quick, efficient, and friendly service!

— Elroy B., Machesney Park, IL


Thorough, efficient, and friendly service often with the extra value of coupons. It is nice to drive away with the feeling of a job being well done.

— Elroy B., Machesney Park, IL


Just had my car repaired at Tuffys. The best auto service experience I have had in a long, long time. Everyone was helpful, courteous, way above and beyond the normal auto repair experience! Work done on time, kept me informed on exactly what was being done and the cost. Definitely go the extra mile for you. Highly recommended! Customer for life!

— Thomas J., Loves Park, IL


I have been living in Rockford for eight years and been in search of a good Auto Repair shop...Tuffys customer service as well as their work far exceeds my expectation, the entire experience was very pleasant, I will always take my vehicles there, and recommend others. The entire staff were great!

— Leonard S., Rockford, IL


The warm, professional staff at Tuffy's really made me feel like my car was being well taken care of. I trusted their opinions of the work that was needed, and they did it in exactly the time frame that they promised me. Thank you Tuffy's!

— Dawn J., Rockford, IL


They are fantastic!

— Kirsten H., Rockford, IL


Outstanding from beginning to end. This place doesn't just repair cars, they really take care you! My Land Rover left me stranded about 90 miles from home. I wasn't familiar with any repair options in the area but found Tuffy's on my smart phone and called. I called them to get a feel for what they knew about Land Rovers and after the friendly and intelligent discussion felt comfortable taking a chance with them and had the tow truck take it there. The driver of the tow truck was local and he said I would be in good hands and was he ever right. While waiting for the diagnosis I observed how thoroughly and gently the owner reviewed repair options and recommendations with other customers in the waiting area without any pressure on them just to make sure they understood and were comfortable with what was to be done. Anyway, they quickly and expertly diagnosed the problem with a crank sensor on my vehicle and that's just where the great care and service began. They went out of their way to make sure I could find a rental car which happened to be very difficult as the buisness day was ending. The owner arranged for my transportation to the car rental agency and after they witnessed the rude treatment I received by the agency I found out they contacted the manager the next day on my behalf resulting in a full refund of my rental fee. And of course my truck was repaired as promised early the next day at a very fair and reasonable price. That's what I call taking care of their customers! As a service organization Tuffy's stands out like a light in the night in my book. If you want to deal with honest, intelligent people who know what they are doing and really care about you, go to Tuffy's.

— Val S., Lake Villa, IL


This past week I took my wife's car in to have some nails taken out of the rear tire, and upon inspection of the car, it was discovered that the wheel bearings were in a very dangerous condition. Jim took the time to explain the issue to me, why it was dangerous, and also took me to the shop to show me the issue on my car. I greatly appreciate his honesty and dedication to informing customers about why certain repairs are necessary and also making sure that the vehicles he works on are safe to operate. His inspection and dedication could have saved me and my wife from a very bad situation! HIGHLY RECOMMEND TUFFYS ON RIVERSIDE!!! To top it all of he advised on coupons that I could use and him as well as the staff is always very friendly! Thank you so much Jim and Team!!

— Scott C., Roscoe, IL


I wish to describe my great satisfaction with the services provided by the Tuffy Auto Service Center. As a single female, I have unfortunately learned to be very skeptical of the things told me by automotive mechanics, particularly at service centers the size of Tuffy’s. The first time I brought my vehicle to Tuffy for maintenance, I was as cynical, snippy, and closed-minded as I possibly could be. Despite my intentionally rude behavior, the entire staff at Tuffy remained pleasant and helpful. They took the time to explain every procedure to me, including showing me the specific parts on my vehicle – without being condescending to me. What’s more, the skilled technicians at Tuffy’s were able to fix a problem with my vehicle that my neither my previous mechanic nor the dealership itself was able to fix! When the services were completed, the price for all work was the least expensive I have ever paid in Rockford – and this, for a level of expertise, friendliness, and common sense that I have yet to find with any other automotive center. In addition, the waiting room provides a counter with snack cakes, fresh coffee, books and magazines, free WiFi (including a computer!), and television – they even offered me the remote control to the TV! I am completely satisfied with the work done at the Tuffy Auto Service Center. If you are reading this because you are looking for a trustworthy automotive center, I recommend the garage and technicians at Tuffy without reservation.

— Eva K., Belvidere, IL


I'm very careful about where I bring my car for service. I also do some repairs on my own. I needed my rear brakes done, and bought the parts to complete the job, but the weather prevented me from doing them. So, I brought my vehicle to Tuffy's. Jim treated me very professionally and stated "we are happy to have whatever work you don't want or can't complete on your own." They took the pads and rotors and had my brakes done in less than an hour, on a Saturday! Turns out they do better brake work than my dealer does. The dealer was installing brake parts without proper lubrication. Tuffy's did it right! Great lounge area with coffee, tea, and snacks. Also, in speaking with customers in the waiting area, I discovered they are all repeat customers. I think that sums it up well.

— Mike K., Rockford, IL

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